Refund and Returns Policy

Effective Date: 06/13/2023

At Berlo Products, we strive to ensure your satisfaction with every purchase. We understand that circumstances may arise where you need to return a product or request a refund. This Refund and Return Policy outlines the terms and conditions for returns and refunds. By making a purchase on our website, you agree to be bound by the following policy.

  1. Return Eligibility:
    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
    • Certain products, such as perishable items or personalized goods, may not be eligible for return due to their nature.
  2. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact our customer service within 1 day of receiving the item.
    • We may require you to provide photos or other evidence of the damage or defect to initiate the return process.
  3. Return Process:
    • To initiate a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number.
    • The RMA number must be clearly marked on the outside of the return package.
    • You are responsible for packaging and shipping the product back to us, using a reputable carrier with tracking capabilities.
  4. Refund Options:
    • Upon receiving and inspecting the returned product, we will process the refund in the original form of payment.
    • Refunds may take 7days to reflect in your account, depending on your financial institution’s processing time.
  5. Return Shipping Costs:
    • We will reimburse you for the return shipping costs if the return is due to a damaged or defective product. Please provide us with the shipping receipt or invoice for verification.
  6. Non-Damaged Returns:
    • If you wish to return a product for reasons other than damage or defect, you may be responsible for the return shipping costs.
    • A restocking fee of Rs. 1000.00 may apply to non-damaged returns.
  7. Exchanges:
    • We do not currently offer direct product exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
  8. Non-Returnable Items:
    • Certain products may be non-returnable due to hygiene reasons or other restrictions. Please check the product description for any specific return exclusions.
  9. Refund Discretion:
    • We reserve the right to exercise discretion in granting or denying refunds or returns, particularly in cases of suspected abuse or fraudulent activity.
  10. Policy Updates:
    • We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective upon posting on our website.

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Berlo Products Address: Masalawatta, Horawala, Walipenna, Sri Lanka

Email: [email protected]

Phone: +94 77 023 3705

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.

Last Updated: 06/13/2023

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