At Berlo Bubble Tea, we are committed to maintaining the highest standards of product quality and customer satisfaction. Our warranty policy ensures that any issues with our products are handled promptly and fairly. Please review our warranty policy below:

1. Damaged Package During Delivery

If the package is damaged during delivery, Berlo Bubble Tea will either refund or replace the order at no additional cost to you, and we will arrange for free return shipping of the damaged package.
Please Note: Claims must be reported to us within 24 hours of receiving the parcel for swift resolution.

2. Incorrect Order (Due to Our Error)

In the event that we send an incorrect order due to our mistake, we will either replace or refund the order and cover the cost of returning the incorrect package.
Please Note: You must inform us within 24 hours of receiving the incorrect package to qualify for a free return and resolution.

3. Incorrect Order (Customer Error)

If a customer places an incorrect order, the responsibility for replacing the order lies with the customer.
Customer Responsibilities:

• The customer will bear the cost of return shipping and re-delivery charges for the new order.
• No refund will be provided for orders placed in error by the customer.

4. Expired Product Before Expiry Date

If a product expires before the listed expiry date, Berlo Bubble Tea will offer a full refund for the affected order.
Please Note: The product must have been stored under the recommended refrigerated conditions for eligibility.

5. Expired Product After Partial Use

If the product expires after partial use and has been opened for more than 7 days, no refund will be issued.
Please Note: It is the customer’s responsibility to ensure proper storage and handling of the product to maintain its quality.

Contact Information

For any questions or concerns regarding this policy, please contact our customer service team at +94 77 023 3705 or [email protected]. We are committed to providing timely and effective solutions.